Privacy Policy
Effective Date: September 9, 2025
Business Name: Roome Collective
Business Location: Penticton, British Columbia, Canada
Roome Collective (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://www.roomecollective.com (the “Site”) and our ecommerce services.
1. Information We Collect
We may collect the following types of personal information:
Identity Information: name, billing/shipping address, phone number, and email.
Payment Information: credit/debit card details and billing data (processed securely through our payment processor; we do not store full credit card details).
Account Information: username, password, and order history.
Technical Information: IP address, browser type, device information, cookies, and usage data.
Marketing Preferences: newsletter subscriptions, communication preferences.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders.
To communicate with you regarding purchases, inquiries, and support requests.
To send marketing communications (with your consent).
To improve our website, services, and customer experience.
To comply with legal and regulatory requirements.
3. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by law. By providing us with your information, you consent to our use of it for the purposes outlined in this policy.
4. Sharing Your Information
We do not sell your personal information. We may share information with trusted third parties, including:
Payment processors (to securely process transactions).
Shipping providers (to deliver your orders).
Service providers (for website hosting, analytics, and IT support).
Legal authorities if required by law or to protect our rights.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies; however, some features may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Payment data is processed securely and not stored by us.
7. Security
We implement reasonable physical, organizational, and technological measures to protect your information against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.
8. Your Rights
Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:
Access the personal information we hold about you.
Request correction of your personal information.
Withdraw consent for certain uses of your personal information (subject to legal or contractual restrictions).
Requests may be made in writing to the contact information below.
9. International Data Transfers
If you are accessing our website from outside Canada, please note that your information may be transferred to and stored in servers located in other jurisdictions.
10. Email Marketing & CASL Compliance
We comply with Canada’s Anti-Spam Legislation (CASL). You will only receive commercial emails from us if you have opted in. You can withdraw consent at any time by clicking “unsubscribe” or contacting us directly.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Effective Date.”
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Privacy Officer
Megan Banick / Roome Collective
Email: roomecollective@gmail.com