SHIPPING POLICY

Effective Date: September 5, 2025

Business Name: Roome Collective
Website: https://www.roomecollective.com
Business Location: Canada

Order Processing & Cancellation

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

Orders may be cancelled within 12 hours of purchase, provided the order has not yet entered the packaging or shipping process. Once an order has been shipped, it can no longer be cancelled.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Shipping destination

• Order size and weight

• Selected shipping method

We offer:

• Free shipping on eligible orders or promotions

• Paid shipping options, clearly displayed at checkout before payment

Original shipping fees are non-refundable, except in cases where the return is due to our error (such as an incorrect or defective item).

Shipping Destinations

We currently ship to:

• Canada

• United States

• United Kingdom

• Europe (select countries)

• Other international destinations

If your country is not available at checkout, please contact us before placing your order to confirm shipping availability and rates.

Estimated Delivery Times

Delivery times begin after order processing and are estimates only:

• Canada: 3–14 business days

• United States: 3–14 business days

• United Kingdom & Europe: 7–15 business days

• Other International Destinations: 10–25 business days

Delivery times may vary due to carrier delays, customs processing, weather conditions, or peak shipping periods.

Estimated delivery times on furniture are 4-6 weeks and may vary due to carrier delays, customs processing, weather conditions, or peak shipping periods.

International Shipping, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are:

• Not included in the product price or shipping fee

• The responsibility of the customer

Roome Collective is not responsible for customs delays or fees.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information where available. Please allow 24–48 hours for tracking updates to appear.

Lost, Delayed, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery becomes the carrier’s responsibility.

Roome Collective is not liable for delays, lost, or stolen packages after delivery confirmation. If your order arrives damaged or defective, please contact us so we can assist in accordance with our Returns & Refunds Policy.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate shipping address at checkout. Roome Collective is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for reshipment.

Contact Information

For questions regarding shipping or delivery, please contact us:

Email: roomecollective@gmail.com